Frequently Asked Questions
Everything you need to know about shopping with VOLKS, INC.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collections may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes range from slim to oversized, we recommend checking the 'Fit Note' section for each garment.
What payment methods do you accept?
VOLKS, INC. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Where are your garments manufactured?
We pride ourselves on ethical production. Our collections are primarily manufactured in boutique factories in Italy and Portugal, ensuring high-quality craftsmanship and fair labor practices.